All the shipping fees are included in the price! Yes, Free Fedex shipping world-wide!
SHIPPING
Where are you shipping from?
We are shipping from Seoul, Korea
When will my order ship?
Most orders ship within two business days with a signature requirement upon delivery. Please note, that the orders placed on weekends or on holidays will begin processing the following business day. You will be notified via e-mail if items in your order are delayed.
How long would shipping take?
Typically it takes 3-5 business days to receive your order.
How to track my order?
Your tracking number is on the shipping email. If you can not find the information, please email purseutopialove@gmail.com
AUTHENTICITY
How do you authenticate products?
We work with licensed authenticators, who have authenticated thousands of items from luxury designer brands.
We meticulously inspect each item’s materials, stitching, hardware, symmetry, authenticity stamps, date codes / serial numbers, and overall craftsmanship and determine to be consistent with the manufacturer's specified quality requirements. If necessary, we compare the items with our on hand authentic reference or the data that we accumulated over the years.
With such multi-step authentication process, we ensures that each piece is examined multiple times by our trained and licensed authenticators before the items are available on Purse Utopia.
To learn more about Louis Vuitton Authenticity,
Do you Guarantee authenticity?
Every Purse Utopia purchase comes with a full money back guarantee. In the unlikely event that something is found to be unauthentic by any of our trusted third-party authenticators, we will refund 100% of the original price.
REFUND & RETURN
What's your Return Policy?
All sales are considered final. Purse Utopia will facilitate no returns or exchanges of completed purchases.
Each item is purchased “AS IS”. While Purse Utopia provides a guarantee of authenticity, we do not offer any warranty or guarantee of workmanship. Should the purchased item show any kind of defects in the future, the cost of repairing the item falls solely with the buyer.
Why Do You Have A “Final Sale” Policy?
Our collections are carefully stored in a temperature-controlled atmosphere while in our ownership. They are only removed for inspection, photographing, and packaging purposes, and protective gloves are used at all times.
Once an item is received by the recipient, we can no longer control the way the item is handled. Even the slightest change in condition, like a smudge or the loss of plastic on the hardware of bag, substantially reduces the value of the item.
Our promise to our clients is that the item will arrive in the condition represented on our website. As a result, by enforcing a "final sale" policy, we assure that all of our items are in the in the exact condition as they are indicated.
GENERAL
Will I Be Charged Custom Duties?
Yes. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel.
Clients are responsible for all customs charges.
Please contact us prior to payment if custom charges are a concern.
Are You Legally Affiliated With The Brands?
Purse Utopia is an independent vender. While the Company sells only authentic branded merchandise, but Purse Utopia is not affiliated with or an official licensed boutique of the brands it sells.
