All sales are considered final. Purse Utopia will facilitate no returns or exchanges of completed purchases.
Each item is purchased “AS IS”. While Purse Utopia provides a guarantee of authenticity, we do not offer any warranty or guarantee of workmanship. Should the purchased item show any kind of defects in the future, the cost of repairing the item falls solely with the buyer.
Our collections are carefully stored in a temperature-controlled atmosphere while in our ownership. They are only removed for inspection, photographing, and packaging purposes, and protective gloves are used at all times.
Once an item is received by the recipient, we can no longer control the way the item is handled. Even the slightest change in condition, like a smudge or the loss of plastic on the hardware of bag, substantially reduces the value of the item.
Our promise to our clients is that the item will arrive in the condition represented on our website. As a result, by enforcing a “final sale” policy, we assure that all of our items are in the in the exact condition as they are indicated.
Need help?
Contact us at purseutopialove@gmail.com for questions related to refunds and returns.
